Inside Sales Thought Leadership

Comparing Customer 2.0 to a Bumble Bee

It’s almost the end of summer: barbecues, watermelon, sandy feet, #45 suntan lotion, beach towels, and bumble bees. Or at least getting bit by something. Ouch! Recent studies on consumer behavior have compared it to the flight of the bumble bee. As Erich Joachimsthaler wrote in his Flight of the Bumble Bee article: “Consumers behave… Read more »

Are Inside Sales Folks Really the Early Adopters of Change?

The sales profession has undergone tremendous disruptive changes in the last several years and we’ve always thought that inside sales folks are the earliest adopters of these changes. But are they really? I was intrigued by Ken Krogue’s Forbes piece citing their new research on the Top Inside Sales Challenges in 2015, both at the team and manager level. This… Read more »

Is it time to declutter your salesforce?

Detaching, decluttering, and detoxing are in. As a big supporter of Feng Shui principles and the Burning Man philosophy of “leave no trace,” I can get behind living and working without clutter. It all started on my flight from San Francisco to Denver when I was consumed by The Life-Changing Magic of Tidying Up by Marie… Read more »

True Confessions

I have a confession to make: Book #3 isn’t happening. It’s dead, gone, zero, nada, off the press, completely cancelled. Whew! There, I said it – and it only took me three months to do it. Back story: I spent four months (December 2014 to April 2015) diligently writing thousands and thousands of words, creating… Read more »