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Our popular hot list is back. What’s OUT and What’s IN for 2005?

The economy is waking up at last and there are more reasons than ever to charge forward. We asked what’s different this year in the Inside Sales world. Here’s what’s happening, what’s smart and some pop culture too!

What’s Out What’s In
Dissolving inside sales Creating worldwide inside sales organizations
A silo-ed approach to customer interaction and selling A Consolidated approach to customer interaction and selling
Expensive sales training that doesn’t demonstrate ROI Sales training that demonstrates tangible increases in productivity, revenue and performance
New business prospecting Re-establish up-sells, cross-sells and renewal opportunities with the installed base
Webcasts, webinars On-site training
Rambling demos that showcase ALL applications, features and benefits Targeted demos that showcase what the customers needs
Random hiring Succession planning
Voice mail Combining voice and email messaging
Lengthy proposals and RFPs One page snapshot or dashboard
Instant messaging Blogging
Providing field sales training for inside sales Providing specific inside sales training for inside sales
Telephone customer care Online LivePerson customer care
Meetings Desktop productivity
Talent that went off and reinvented itself in completely unrelated fields Can’t find the talent to fill the open headcount
Networking Bluetooth technology
BlackBerry Treo
SUVs Hybrid SUVs
PDAs Smart phones
Martha Stewart at Camp Cupcake Martha Stewart reality show
Kobe Bryant Dwayne Wade
John Edwards Barack Obama
Wine bars Cereal bars
Consolidation Convergence

Other Years’ Hot Lists:

  • 2014 Hot List
  • 2013 Hot List
  • 2012 Hot List
  • 2011 Hot List
  • 2010 Hot List
  • 2009 Hot List
  • 2008 Hot List
  • 2007 Hot List
  • 2006 Hot List
  • 2005 Hot List
  • 2004 Hot List
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