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Our popular What’s Out and What’s In 2006 Hot List is here with lots of fresh insights in the Inside Sales World. This past year was a dynamic one for the sales, service and support industries.

We start the New Year with a renewed sense of optimism and the courage to raise the bar on productivity- after all, we are well positioned to dream big this year. We predict a rapid deployment of technology, continued growth opportunities from an increasingly global workforce, and an emphasis on customer retention. Let’s check out more sales and service trends as well as pop culture trends.

What’s Out What’s In
Decentralized teams with disparate reporting structures Centralized teams with unified reporting structures
Sales Development teams reporting into Marketing Sales Development teams reporting to Sales
Offshore customer support Lower cost on-shore customer support
New business development Customer retention and expanding installed base
Building an inside sales organization Making your existing inside sales organization to be best in class
Corporate attitudes and conservative policies Corporate passion and agility
Limited and specialized selling Bundling solution selling
PowerPoint presentations over the phone Collaborating real time via web conferencing
Broad based marketing programs Targeted solutions marketing programs
Team training without management involvement Management participation and reinforcement
Webinars On-Site customized training
Tactical outsourcing to reduce costs Strategic resource planning
Negotiating seminars Time management Seminars
CD burning Podcasting
PlayStation 3 XBox360
MapQuest Navigational System
Xanga MySpace
Crossword Puzzles Sudoku
Terrestrial radio Satellite radio
Alan Greenspan Ben Bernanke
Tom Cruise Postpartum depression
Survivor Lost
George Lucas Woody Allen
Tom Brady Carson Palmer
Merlot Pinot Noir

Other Years’ Hot Lists:

  • 2014 Hot List
  • 2013 Hot List
  • 2012 Hot List
  • 2011 Hot List
  • 2010 Hot List
  • 2009 Hot List
  • 2008 Hot List
  • 2007 Hot List
  • 2006 Hot List
  • 2005 Hot List
  • 2004 Hot List
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Ready to Supercharge your Inside Sales Organization in 2020?

Check out the 20 Trends that will shape the future of sales in 2020

2020 Inside Sales Trend Report

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